Responsible Gaming
Gaming Should Be Entertainment
At Lullas Centre, we believe that online gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable experience, it's important to understand the risks and to gamble responsibly.
Remember: the odds are always in favour of the house. Only gamble with money you can afford to lose.
Age Verification
In Australia, you must be 18 years of age or older to engage in online gaming. By accessing Lullas Centre, you confirm that you meet this legal requirement in your jurisdiction.
We take age verification seriously and reserve the right to request proof of age at any time. Gaming is not appropriate for minors, and we are committed to protecting young people from harm.
Warning Signs of Problem Gambling
Do you recognise any of the following? If so, you may be developing a gambling problem:
- Chasing losses: Trying to win back money you've lost by gambling more
- Hiding your gambling: Being secretive about the time or money spent gaming
- Inability to stop: Finding it difficult to cut back or quit despite wanting to
- Neglecting responsibilities: Missing work, school, or family commitments due to gambling
- Mood changes: Becoming irritable or anxious when not gambling
- Financial strain: Borrowing money or using savings/credit to fund gambling
- Escalating stakes: Needing to gamble with increasing amounts to feel the same excitement
- Failed attempts to quit: Repeatedly trying and failing to reduce or stop gambling
- Using gambling to escape: Gambling to cope with stress, anxiety, depression, or other problems
- Relationship conflicts: Arguments with family or friends about your gambling habits
If you've ticked more than one box, it may be time to seek support.
Self-Help Tools Available
Lullas Centre provides a range of tools to help you maintain control over your gaming:
- Deposit Limits: Set a daily, weekly, or monthly limit on the amount you can deposit
- Loss Limits: Set a maximum amount you're willing to lose during a gaming session
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
- Time-Out: Take a break from gaming for a set period (hours or days)
- Self-Exclusion: Exclude yourself from your account for a specified period, during which you cannot access your account
These tools are available in your account settings. We encourage you to use them as part of a responsible gaming strategy.
Get Help – Support Organisations
If you're struggling with problem gambling, professional help is available. Here are the most relevant organisations for your location:
Australia
- Gambling Help Online – Free, confidential counselling and support
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (toll-free) - Lifeline Australia – Crisis support available 24/7
Phone: 13 11 14 - Beyond Blue – Mental health and wellbeing support
Website: www.beyondblue.org.au
Phone: 1300 224 636
International Support
- GamCare (United Kingdom)
Website: www.gamcare.org.uk - GamStop (United Kingdom) – National Self-Exclusion Scheme
Website: www.gamstop.co.uk - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
If You Need Help, Reach Out Today
Problem gambling is a real issue, but support is available. You are not alone. Whether you're experiencing mild concerns or serious difficulties, organisations like Gambling Help Online (1800 858 858) are ready to help with confidential, non-judgmental support.
Taking action today can make a real difference to your wellbeing and that of your loved ones.
If you're in immediate crisis, please contact Lifeline Australia on 13 11 14 or Beyond Blue on 1300 224 636.
Our Commitment
Lullas Centre is committed to promoting responsible gaming across all our services. We support the implementation of industry-leading safeguards and encourage all players to gamble responsibly. Your wellbeing is our priority.